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Customer Service

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Customer Service

What sets ALDG above the competition is our dedication to provide the best customer service

We enjoy helping individuals learn everything they need to know about putting up fences, gates, and railings. For any questions just call us at 613-777-3024, and we will gladly answer them all.

You may also email for any questions about:

  • Order Processing
  • Complete Installation
  • Do-It-Yourself Projects


We also have replacement parts, i.e.- clamps, post caps, and more, for our products. During business hours our supply counter is available to anyone.

As part of our dedication to provide great service we also give you one-day notice before order shipment, and seven-day notice before our installation team comes to install your fencing. Other features of our service include:

Custom Orders

Whatever your needs are we are able to custom design any kind of fencing or gates at your request. Items on our website can be used as they are, or for a cost increase they can be used as the basis for a custom order. If you would like to look into doing a custom design, then call us and we will work with you to achieve the look you want.

Price and Sales Tax

Since our pricing is subject to change any sales promotion replaces any estimations or catalogue prices. We also apply any appropriate sales taxes.

Order Cancellation

Mistakes can happen. If there has been a mis-order, or an undesired order then a customer can call 613.909.8951. We do not want our customers or ourselves getting what they do not need or want. Cancellations cannot be made for custom orders.


with support and guidance

Do it yourself

for all your projects

Drafting & Design

Trust us with your project

If you have any questions about your next aluminium project, please give us a call at 613 777-3024 or email us at Our staff will be more than happy to help you. ALDG has everything you need!